The decision in one line: Describe the state.
01 / START HERE
Describe the state
The first useful question is whether the invoice is clear, overdue, promised, disputed or ready for an external comparison. The state is a description of the record, not a score. How does a documented accounts-receivable process move from prevention to escalation?
02 / START HERE
Choose the smallest next check
A focused message or missing-document check often creates more clarity than a general escalation. Record what the reader expects to learn from the action. The reader goal here is to see the complete workflow and understand when to verify, contact, pause, agree or escalate..
03 / START HERE
Move through the workflow
The full workflow and the action map connect prevention, evidence, communication, pause conditions and escalation without presenting one country's rule as universal. Return to the action map when the file changes.
NEXT CHECK
Keep the next action visible
Use the Receivables Action Map to name the state of the file, the evidence still missing and the point at which the routine should pause. It is a working prompt, not a legal conclusion.